• Member Services Associate

    Posted: 12/16/2020

    Job details

    Salary
    $12 an hour
    Job Type
    Part-time


    Job Description

    Front Desk / Member Services Associates - Vernon, CT / Tolland County Area - Part Time Position - Weekdays and/or Weekends (see available hours below)

    Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates.The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ECP-PF Holdings-Planet Fitness Mission, Vision and Values.The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

    Essential Duties and Responsibilities:

    • Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
    • Anticipate member's needs, respond promptly and acknowledge all members
    • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
    • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
      • Ability to maintain the cleanliness of the club for up to 50% of the shift.
      • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
      • Hands-on experience in accepting payments from customers and give change and receipts.
      • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
      • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

    Minimum Skills

    • Ability to manage multiple responsibilities
    • Solid work ethic with strong decision-making skills
    • Self-starter who takes initiative with minimal direction and supervision
    • Comfortable working a flexible rotating schedule
    • Superior customer service skills, preferably in the fitness industry.
    • Hard working, enthusiastic and energetic!
    • Strong problem resolution skills.

    Minimum Qualifications

    • 18 years old or older
    • A High School Diploma Or Equivalent required
    • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

    Hours

    Monday: 4:30am - 11:00am

    Tuesday:VARIES

    Wednesday: VARIES

    Thursday: VARIES

    Friday: VARIES

    Saturday: 6:30am - 1:00pm

    Sunday:1:00pm - 7:00pm

    Benefits

    • Competitive Salary
    • Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
    • Paid Time Off benefits (if applicable)


    Planet Fitness is an Equal Opportunity Employer

    CLICK HERE TO APPLY

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