Member Services Associate
Front Desk / Member Services Associates - Vernon, CT / Tolland County Area - Part Time Position - Weekdays and/or Weekends (see available hours below)
Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates.The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ECP-PF Holdings-Planet Fitness Mission, Vision and Values.The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.
Essential Duties and Responsibilities:
- Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
- Anticipate member's needs, respond promptly and acknowledge all members
- Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
- Ability to maintain the cleanliness of the club for up to 50% of the shift.
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
- Hands-on experience in accepting payments from customers and give change and receipts.
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills, preferably in the fitness industry.
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- 18 years old or older
- A High School Diploma Or Equivalent required
- Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
Monday: 4:30am - 11:00am
Saturday: 6:30am - 1:00pm
Sunday:1:00pm - 7:00pm
- Competitive Salary
- Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
- Paid Time Off benefits (if applicable)
Planet Fitness is an Equal Opportunity Employer
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