• Case Manager

    Posted: 02/15/2021

    Job details

    From $19 an hour
    Job Type
    Number of hires for this role


      • Bachelor's (Preferred)

      • Social Work: 3 years (Preferred)

      • Driver's License (Preferred)

    Full Job Description

    JOB SUMMARY: In support of the Access Mission and Strategic Commitments, the Family Advocate, provides case management; works with customers to develop individualized service plans that outline goals toward skill building and self-sufficiency; conducts outreach to area communities and ensures proper data entry.

    • Case management
    • Complete a pre-assessment that may lead to a full assessment through the process of customer interview and universal intake.
    • Collect customer demographics information and income source (if any) during the intake process.
    • Provide crisis intervention support with non-judgment and sensitivity.
    • Conduct a competent problem analysis; select services or interventions that are appropriate to helping customers attain a desired outcome, or advocate an appropriate referral system to sustain the customer through crisis.
    • Provide mediation with, or without, rent funds for customers who are in danger of eviction.
    • Maintain confidentiality to protect customer records.
    • Provide referrals and follow-up to appropriate programs and services provided by Access or other community providers that meet the customers' needs.
    • Provide counseling related to; and monitoring, developing, securing, and coordinating of, services.
    • Travel is required between both sites (Willimantic and Danielson)
    • Works with customers to develop individualized service plans that outline goals toward skill building and self-sufficiency
    • Identify internal and external resources that would enhance an individual or family’s capability to meet goals
    • Advocate for customers to area service providers in order to assist them in moving forward on the way to meeting their goals
    • Adhere to the Principles of ROMA-based Case Management set by Community Action Agencies in Connecticut, in order to:
    • Provide supportive services that give customers/clients a solid foundation to reach their goals.
    • Provide information to customers that will enable them to better utilize community services including health, social, employment and other beneficial services.
    • Assist customers in gaining the skills and income needed to achieve and maintain an improved level of self-sufficiency.
    • Empower and support customers/clients to become their own advocates.
    • Conducts outreach to area communities
    • Provide SNAP outreach and Program activities (e.g., prescreening, benefit coordination, event and partner information sessions, case management services) in the community to build strong relationships.
    • Provide outreach time and effort recordkeeping for monthly submission.
    • Ensures Proper Data Entry
    • Documentation of program services is required to be entered utilizing STEP’s database system (e.g., income, assessments, services, goals, case notes, etc.).
    • Keep a client caseload log.
    • Other Duties as assigned


    • Bachelor’s degree in a related field, or an Associate’s degree and 3 years experience working with low-income individuals and families.
    • Effectively works independently and/or part of a team in a fast-paced environment.
    • Works well with a diverse group of managers and co-workers with the ability to work in a culturally sensitive environment with limited English proficiency customers.
    • Problem solver, solution generator
    • Reads and comprehends program plans and agency policies and procedures.
    • Flexibility to deal effectively with a variety of people, situations, problems and changes.
    • Ability to mediate agreements between tenants and landlords.
    • Able to transport self as needed to complete essential functions and responsibilities outside of the office. This position requires travel between both Access sites.
    • Understands and utilizes basic budgeting principles and skills.
    • Good computer skills with working knowledge of word processing and spreadsheet software Communicate effectively in both the written and spoken word
    • Bilingual in Spanish and English is preferred. Bilingual in Spanish and English is required in designated bilingual positions.

    (*Significant work experience may be substituted for education credentials.)


    • Regularly required to: talk, hear and use hands to finger, handle, or feel
    • Frequently required to: stand and sit.
    • Occasionally lift and/or move up to 25 pounds.
    • Specific vision abilities required by this job include close vision.

    (These demands represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
    WORK ENVIRONMENT: The noise level in the work environment is usually quiet.

    (These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
    Reports to: Director - Family Support Programs

    Other Key Employee Relationships: Sr. Director - Community and Family Services, CEAP, Food Bank Coordinator

    Department: Community and Family Services

    FLSA Status: Non-Exempt - Full Time Union

    Base Rate: $19.00 + $1.00 if position is designated bilingual

    Job Type: Full-time

    Pay: From $19.00 per hour


    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Tuition reimbursement
    • Vision insurance


    • 8 hour shift
    • Monday to Friday


    • Bachelor's (Preferred)


    • Social Work: 3 years (Preferred)


    • Driver's License (Preferred)

    Work Location:

    • Multiple locations

    Typical start time:

    • 8AM

    Typical end time:

    • 4PM

    Company's website:

    • www.accessagency.org

    Benefit Conditions:

    • Only full-time employees eligible

    Work Remotely:

    • No

    COVID-19 Precaution(s):

    • Remote interview process
    • Personal protective equipment provided or required
    • Plastic shield at work stations
    • Social distancing guidelines in place
    • Virtual meetings
    • Sanitizing, disinfecting, or cleaning procedures in place


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